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Washington Health Program

New Phone Hours

Starting January 2, 2013, Basic Health and Washington Health customer service phone hours are 8 a.m. to 2 p.m., Monday through Friday. If you need immediate assistance between 2 p.m. and 5 p.m., email bhwh@hca.wa.gov. A Basic Health or Washington Health representative will respond to your request as soon as possible, but no later than 24 business hours from when we receive your request. The Basic Health and Washington Health customer service phone number is 1-800-660-9840.

What is Washington Health?

Since 1993, the Basic Health Plan has provided affordable health care coverage for Washington State residents. The same people who brought you this lifeline now offer another option – with fewer restrictions, low cost, and just as reliable.

You and your family, as Washington residents, may qualify for the Washington Health Program. This unique program offers either $75,000 or $100,000 in health insurance coverage every year. Members maintain low deductibles and, at times, no-cost coverage for basic health services. This provides coverage for those unexpected trips to the hospital. In most cases, $75,000 or $100,000 is plenty of coverage throughout the year.

Is this plan for you?

Washington Health is available to anyone who lives in Washington and:

• Is not eligible for free or purchased Medicare.
• At the time of enrollment, is not confined to an institution.
• Is ineligible for coverage under the Washington State Health Insurance Pool (WSHIP) or qualifies to bypass the standard health questionnaire under state law.
• Is not receiving medical assistance (Medicaid) or subsidized Basic Health benefit.

It’s about choice!

Washington Health offers two options – Health 75 and Health 100. You choose the annual coverage that best meets the needs for you and your family. Washington Health provides the same benefits regardless of the option you select.

Washington Health has partnered with Community Health Plan of Washington to provide coverage to all counties throughout the state. Their extensive network includes over 2,000 primary care providers, 13,500 specialists, 540 primary care sites, and over 100 hospitals.

Still want more choices?

Washington Health is about choice - offering discounts and low copays if you choose to receive care and prescription drugs from a Community Health Plan clinic. But choosing your own doctor is important too – so you are able to select from thousands of doctors in the Community Health Plan network while still maintaining a low deductible and coinsurance. Ultimately, you have the choice to see any provider accepting your health plan. You may pay a higher coinsurance and are subject to balance billing.

Any choice you make connects you to great basic coverage such as:

• Routine office visits and immunizations
• 24-hour nurse line
• Preventive screenings like mammograms and PAP smears
• Prescription drugs
• Emergency room and hospital care
• Maternity
• Diagnostic imaging and lab work
• Help with chronic illness